← All case studiesCase study / Grooming and pet care
The front desk and the back room, connected
Groomers have their hands on a dog, not the phone. Calls get missed at the front, and when a groom finishes in the back someone has to stop and call the owner to come pick up.
What we built
The front desk and the grooming room share one system: the AI books the appointment, and when the groom is marked done, the system calls the owner automatically.
Built with
- AI phone agent
- Automatic calls and texts on status changes
- Rules for follow-up
How the loop runs
- A client calls, even after hours; the AI books the bath and trim
- A deposit link can go out by text to hold the slot
- The groomer marks the dog done in the back; the system calls the owner and texts that the pet is ready for pickup
- After the visit a review request goes out, with an AI-drafted reply ready
- Clients who have not booked in a while show up on the win-back list